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Welcome to Kanada Kulture. By accessing and using our website (www.kanadakulture.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General
- All products listed are subject to availability and confirmation of the order price.
- We reserve the right to modify or update product information, pricing, and policies at any time without prior notice.
- By placing an order, you confirm that you are at least 18 years old and legally capable of entering a binding contract.
2. Cancellation & Refunds
- Orders can be cancelled within 12 hours of placement, provided they have not been processed or shipped.
- Custom-stitched or tailored products are non-refundable and non-cancellable once the order is confirmed.
- If your cancellation is approved, the refund will be processed within 5–7 business days to your original payment method.
To request a cancellation, please email us at support@kanadakulture.com with your order number.
3. Returns & Exchange
We strive to ensure your satisfaction with every purchase. However, if you’re not happy, here’s our return & exchange policy:
Eligibility:
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging with all tags intact.
- Returns or exchanges are not accepted for customized or stitched items, accessories, or sale items.
Exchange:
- Exchanges are only allowed for size issues or manufacturing defects.
- If a replacement is unavailable, you may choose an alternate item of equal value or receive store credit.
Process:
- To initiate a return or exchange, contact us at support@kanadakulture.com with your order ID and reason.
- Once approved, we’ll share return instructions. Return shipping costs are borne by the customer unless the product is defective or incorrect.
4. Shipping
- We offer shipping across Canada and the United States.
- Orders are typically processed within 2–4 business days. Shipping times vary based on destination.
- Kanada Kulture is not responsible for delays due to customs or unforeseen logistics issues.
5. Pricing & Payments
- All prices are listed in CAD or USD depending on your selected region.
- Payments are securely processed via trusted payment gateways.
- Taxes and duties, if applicable, are the responsibility of the customer.
6. Contact Us
For any concerns or questions regarding these terms, please reach out to us at:
📧 support@kanadakulture.com
🌐 www.kanadakulture.com
